1. These Terms and Conditions shall apply to all contracts for the supply of goods and services by Highland I T Support Limited hereinafter referred to as "the Company". The receipt of goods or services by the purchaser shall be deemed as acceptance in full of the Terms & Conditions shown herein.

2. The prices and tariffs quoted by the Company are valid for thirty days. The Company reserves the right to revise the quotation before supply in case of an increase in the price of materials etc. over which the Company has no control. All orders for goods or services are subject to written acceptance by the purchaser of any quotation made by the Company.

3. The minimum call-out charge is one hour. Further time will be charged per half-hour. Travel time and mileage may be charged at the discretion of the Company. All times quoted are estimates only and shall not be binding upon the Company. Where the purchaser cancels a contract before completion, all time done will be charged for at the appropriate rates, regardless of the condition of the goods or services supplied. Tariffs are subject to review and prior negotiation.

4. Service contracts are subject to written agreement signed by both parties of what equipment, software and data is being supported, the duration of the contract, rates (subject to agreed review period) and any other terms defined.

5. Payment for goods and services supplied shall be made not more than fourteen days from the date of invoice. No further supply of goods and service may be made until all due payments are settled in full unless new Terms and Conditions have been agreed by the Company.

6. Where a deposit is paid in respect of goods or services and the purchaser then withdraws from the contract to purchase the goods or services, the deposit shall not be refunded.

7. Deliveries or work on-site shall occur by prior arrangement between the Company and the purchaser. Any time or date named by the Company for delivery or on-site work is given and intended as an estimate only and shall not be of the essence.

8. The purchaser shall ensure that there is suitable access for on-site work and storage area for any goods upon delivery.

9. The Company accepts responsibility for goods delivered by it to the purchaser but where the goods are collected by a carrier on behalf of the purchaser the risk of any loss or damage to or deterioration of the goods shall transfer to the purchaser at the time of collection.

10. Notwithstanding the delivery and the passing of risk in the goods to the purchaser, ownership of the goods shall remain with the Company until all monies due by the purchaser to the Company have been paid in full. Until such time as the ownership of the goods passes to the purchaser, the Company shall be entitled at any time to require the purchaser to return the goods to the Company and, if the purchaser fails to do so, to enter upon any premises owned, occupied or controlled by the purchaser where the goods are stored and repossess the goods

11. The purchaser shall be deemed to have accepted the goods or services as being in accordance with the contract and free from all defects which would be apparent on reasonable examination unless, within three days after delivery of the goods or services, the purchaser shall have given to the Company written notice specifying the matters complained of and thereafter afforded the Company a reasonable opportunity to inspect the goods or services

12. The purchaser's remedy in relation to defective goods, breach of contract and negligence in the performance of the contract shall be limited to replacement of the goods or a refund of the price of the goods at the Company's discretion if the price of the goods has been paid in full. The purchaser is responsible for registering new goods with the appropriate manufacturer to obtain any warranty thereon. The Company holds no liability for the performance of new goods supplied. Second-user goods are guaranteed against failure not caused by carelessness or damage on the part of the purchaser for thirty days from the date of supply.

13. The purchaser's remedy in relation to defective services, breach of contract and negligence in the performance of the contract shall be limited to a refund of the price of the services at the Company's discretion if the price of the services has been paid in full.

14. The due performance of any contract is subject to cancellation or variation by the Company as a result of any cause beyond the Company's control and in such event the Company shall refund to the purchaser any money paid in respect of an order for goods or services and no liability shall attach to the Company for any reason whatsoever.